An expired certificate in the device’s update seemed to have bricked all the user’s devices, with all customers unable to use the software on the Headsets.
The issues first started appearing on Reddit with the topic generating thousands of comments. The problem is failing to update an expired certificate in the device which in turn left the users with an error message stating “Can’t Reach Oculus Runtime Service.”
One of the users with Handle @CLTGUY posted:
How about also posting something in your own support forums that at least acknowledges this issue? You have a lot of customers that were assuming that something was wrong on their end and wasted their time uninstalling and reinstalling the Oculus client.
The worst part about this is not that the cert expired (things happen), but how Oculus responded (or not responded) to this issue. Why not have a procedure to alert all of the forums and Reddit when the issue comes up, and have a support person on-call 24/7 to check for outages such as this?
The issue has made the company’s flagship device unusable. The company has promised to deliver software patches to fix this issue but in the meantime, all the customers were stuck with bricked devices. Oculus co-founder Nate Mitchell Tweeted about the issue:
We’re aware of an issue affecting Rift on PC, and we’re working on resolving now. Stay tuned.
Some users reported that they were able to get the Rift Running by tampering with the system’s clock. One of the office employee confirmed the issue apologizing for the company.
Our teams apologize for any inconvenience this may be causing you and appreciate your patience while we work on a resolution. We’ll share more updates here as we have them. Thanks.”
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Source: CNET, TechCrunch