Canadian citizens facing trouble at Petro Canada gas stations may have to bear with those issues for some time due to a cybersecurity incident. Petro Canada has confirmed impact on its online payment systems and app as its parent firm Suncor Energy deals with a cyberattack.
Suncor Energy And Petro Canada Confirm Facing A Cyberattack
Canadian energy giant Suncor Energy recently admitted suffering a severe cyberattack. The incident not only hit Suncor Energy, but also impacted the Petro Canada gas station.
According to a Suncor Energy press release, it faced a cybersecurity incident for which the firm promptly took appropriate measures. In addition, the firm also mentioned collaborating with third-party experts to “investigate and resolve” the issue. Besides, it also quickly stated reporting the matter to the relevant authorities.
The brief press release does not state anything about the kind of cyberattack, whether it faced a DDoS, ransomware attack, malware attack, or supply-chain issue. However, it did assure all related entities to have detected no impact on its customers, employees, or suppliers’ data.
The reports about the incident gained attention when Petro Canada customers faced issues while making credit card payments and reward points. Initially, Petro Canada confirmed via a tweet that its systems had developed problems. Besides confirming the app and website unavailability, the service apologized to the customers for the inconvenience.
Logging into Petro-Points from our app and website is temporarily unavailable. We're working hard to resolve the issue and apologize for the inconvenience. Thanks for your patience!
— Petro-Canada (@petrocanada) June 25, 2023
While Petro Canada initially didn’t mention any other detail, it later confirmed the subsequent impact of the parent firm Suncor Energy’s cybersecurity incident.
Petro-Canada is a Suncor business and together, we’re responding to a cybersecurity incident. While our sites are open, you may experience disruptions to some services. 1/2
— Petro-Canada (@petrocanada) June 26, 2023
As both services jointly worked towards remediation and security measures for the incident, Petro Canada continued operations, albeit with disruptions. According to a following tweet, Petro Canada customers could still not use the app for payments and reward points.
Right now, some of our sites can only accept cash and our app and Petro-Points login are unavailable. Car washes may also be unavailable at some locations. What matters most to us is you and your safety. Thanks for your support and understanding as we work to keep you moving. 2/2
— Petro-Canada (@petrocanada) June 26, 2023
None of the firms have presently shared any details about the cybersecurity incident. Nor have they given any timelines for the complete restoration of their services.
Suncor Energy is a Canada-based energy firm currently listed as the 48th largest public company in the world. Its main services include oil refining and supply (via its downstream brand Petro Canada), whereas it is also known for owning an aircraft fleet.
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