An alleged email now apparently shows one employee who is explicitly telling his staff not to warn the customers that the company was hacked.
Thousands of people are in the dark.
The Motherboard has recently reported that the hackers targeted two companies that sell the spyware to everyday consumer—FlexiSpy and Retina-X. Hackers have made off with a mix of nearly 130,000 customer records, as well as the company documents and even the text messages and the photos captured by the Retina-X’s malware.
After a week later the affected customers say neither company has informed them about this data breaches, with one company telling the staff to lie to the victims who have inquired about this hack.
Ten customers from Retina-X and FlexiSpy told Motherboard through an email that they have not received any notifications about these hacks.
“Your email is the first I have heard of this,” said one Retina-X customer.
“No, PhoneSheriff (one of Retina-X’s products) has not told me anything about this,” said another one.
There is a gut who is a customer of both FlexiSpy and Retina-X.
“I haven’t received any communication or notification from either company about this data breaches or even the fact that my details were compromised,” said the customer.
Both these companies sell malware used to monitor children or employees, and in the case of FlexiSpy, to spy on spouses. However, this consumer malware has repeatedly appeared in many cases of domestic violence.
“If any visitor asks if we have been hacked, then let them know this: Our server was not wiped because of a hack. We had a corrupted OS due to a hard disk failure. The drive had to be reformatted and reloaded for the server. Everything is running fine,” the employee, called Arun, writes. Motherboard verified that the mail server mentioned in the email’s headers was accurate.