Once again in a while, Twitter has made it to the news due to a cybersecurity incident. This time, Twitter has apologized to its business users due to a personal data breach.
Twitter Discloses Business Data Breach
Reportedly, Twitter has admitted a data breach involving personal information of some of its business clients. The incident surfaced online after Twitter sent emails to the affected users notifying them of the matter.
As reported first by the UK-based Daily Express, Twitter revealed via its email that the breach affected the users of the Twitter Ads and Twitter Analytics platform. Quoting the email’s message, Daily Express stated,
We are writing to let you know of a data security incident that may have involved your personal information on ads.twiiter and analytics.twitter.
The incident happened because some of the users’ information was stored in the browser’s cache.
We became aware of an issue that meant that prior to May 20, 2020, if you viewed your billing information on ads.twitter or analytics.twitter the billing information may have been stored in the browser’s cache.
This leaked information potentially included information such as email addresses, users’ contact numbers, and the last four digits of credit card numbers.
While the data could also have included the users’ billing details, Twitter confirmed that the incident didn’t affect this information.
Twitter Apologizes For The Incident
In their email, Twitter did not disclose any details about how and when did the incident actually happen. Nor did they mention or hint any details regarding the extent of the breach and the number of affectees.
Yet, they did assure the safety of billing details. And, of course, they apologized to their customers.
“We’re very sorry this happened. We recognize and appreciate the trust you place in us, and are committed to earning that trust every day.
Nonetheless, right after the disclosure, they made a major change in their policy about the type of data shared.
Whereas explaining the matter further, Twitter advised all users to clear the browser cache before logging out. This is particularly important for users accessing Twitter Ads and Analytics platforms on shared computers.