The popular password manager LastPass seemingly went through technical issues. While it is not yet known what exactly the problem is, the LastPass outage has seriously troubled users.
LastPass Suffered Outage
Reportedly, one of the trusted password managers LastPass faced functional problems. According to users, LastPass is facing a service outage – at least, to some users.
The problem surfaced online after LastPass users began facing difficulty in logging into their accounts. Consequently, they flooded Twitter with complaints.
@LastPassHelp lastpass wont log in!!! Chrome ext or on your website. Tried different computers.
— Ian Bentley (@ianbentley) January 16, 2020
@LastPassHelp I cannot login, neither with the Android App nor via Web. App reports "username or password is wrong" (but its 100% correct), web reports "Beim Verbindungsaufbau zum LastPass-Server ist ein Fehler aufgetreten. Bitte versuchen Sie es später erneut."
Some shared detailed issues whilst mentioning the apparently ‘okay’ situation LastPass kept showing at that time.
Hey @LastPassHelp, I have not been able since yesterday to login to LastPass. https://t.co/imgNIDVmwK shows that all systems are operational, even in EU. A lot of people have expressed issues logging to LastPass already. Attaching screenshot of a 500 response. pic.twitter.com/Lzt4Nlktvl
— Karvounis Evangelos (@vagkarv) January 18, 2020
In brief, the problem turned out to be affecting users globally. The bug locked users out of their accounts, making it unable for them to access their passwords. The problem went on for at least three days with no alternate option, remediation, or support. This made some users ditch LastPass for other password managers.
After repeated complaints from users and continued denial from the support team, LastPass finally acknowledged the issue. Yet, they didn’t mention any specific details regarding the glitch.
We are aware of and actively investigating reports from some LastPass customers who are experiencing issues and receiving errors when attempting to log in. At this time no service issues have been identified.
— LastPass Status (@LastPassStatus) January 20, 2020
Issue Resolved – Investigations Going On
After troubling the users for about three days, LastPass finally resolved the matter. At first, they updated their status page and confirmed the existence of the issue on January 20, 2020.
We are actively investigating reports that LastPass customers may be experiencing issues logging into their account.
Our engineers are working to resolve the issue.
Then, after a few hours, they confirmed the detection and subsequent resolution of the problem as well. Moreover, they also pledged to investigate the matter.
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
However, they haven’t mentioned any technical details on the status page.
Nonetheless, their support team on Twitter informed users about the problem with a generic message and apologies. As revealed, the glitch occurred in the recent release of the tool that affected some users.
We apologize for the frustration. After a thorough investigation, we've identified and resolved the login errors caused by a bug in a recent release impacting a small set of users. Please let us know if you are still experiencing any issues. ^GD
— LastPass Support (@LastPassHelp) January 20, 2020
For now, no other details are available, especially regarding the nature of the bug. We can only hope that this issue does not link back to a cybersecurity problem.
Did you also face this trouble? Do share your experience with us.