All CPaaS providers have to deal with spammy users creating “burner” accounts, sending spam text messages or setting up robo dialers.
This can be a nuisance for other users and can damage the business’s reputation. Luckily, companies like Telnyx take measures to prevent or mitigate spam.
It’s important to note that Telnyx is only a provider of SMS and voice services—they do not send SMS messages or phone calls directly to consumers.
If you’ve been on the receiving end of a spam text message or phone call from a Telnyx number, you should report it to Telnyx immediately by following the simple steps below.
How to report Telnyx LLC spam abuse directly to Telnyx
According to their Report Abuse page, “Telnyx does not tolerate abuse of [their] Acceptable Use Policy.
To report spam abuse simply follow these steps:
Take note of the details of abuse
In order to submit a complaint you will need the following information:
- Subject – What’s your reason for reporting the abuse
- Phone Number (Abusive) – The number from which you received a call or text
- Phone Number (Received Abuse) – The phone number that received the abuse
- Date and Time – When did you receive the call or text
- Services Receiving Abuse – Either a voice call or an SMS text message
- Optional – You can provide your name, email and any additional information you feel is relevant
Submit your request to Telnyx
With this information in-hand, you’re ready to fill out and submit your request.
After submitting the spam request you will receive a message (on the Report Abuse page itself) letting you know the request was received.
TIP: Using the Telnyx Report Abuse form on their website is the fastest and most efficient way to report spam, however, you may also send an email to [email protected].
Common Telnyx LLC spam questions
Does Telnyx send any marketing messages or make phone calls to end-users?
No. According to Telnyx, “Telnyx is an SMS and voice provider, but we don’t send SMS messages or phone calls directly to end-users.”
How common is it to receive spam text messages?
It is difficult to say how common text message spam is because it can vary depending on a number of factors, such as the country in which the messages are being sent, the type of phone number being targeted and the methods used by the spammer. However, it is generally considered a significant problem, and many people receive unwanted text messages on a regular basis.
How do I find out the carrier behind a phone number?
Telnyx offers a free number lookup tool. Simply enter the phone number and press the “Look up number” button on the page. You will receive a bit of information about the phone number, including the carrier.
How does Telnyx combat spam on their platform?
Telnyx adheres to STIR/SHAKEN technical standards. STIR/SHAKEN is a set of technical standards that are designed to combat spam phone calls by verifying the identity of the caller and the origin of the call.
The system works by using digital certificates and encryption to authenticate the caller’s phone number and ensure that it has not been spoofed or otherwise manipulated. When a call is made, the originating phone carrier generates a digital certificate that is attached to the call and is verified by the receiving carrier.
If the certificate is valid, the call is considered to be authenticated and is allowed to proceed. If the certificate is invalid or missing, the call is considered to be suspicious and may be blocked or flagged as spam.
